55 - Pimp Out Your Client Delivery: Behavior Change Strategies, Framing, & 5-Star Experiences

Do you want to out-care the competition? Well, put your wizard hats on! We’re about to mix together the ingredients for a powerful client love potion! Listen in as I share the 3 key ways to enhancing your client delivery.

“Setting expectations is the number 1 rule of excellent customer service.”

– Rachel Bell

In this episode, I’ll share with you the 3 key ways to ensuring your clients receive not only a 5-star experience, but a 6-star experience. You’ll learn why setting expectations is the number 1 rule of excellent customer service and what the deadliest mistake of a customer/client relationship is. I’ll also share how I don’t sacrifice myself in order to deliver a 6-star experience and how you can do the same to ensure you out-care the competition. Not only do your clients want results, but they want to feel safe under your care.

Here’s a glance at what you’ll learn from me in this episode: 

• How to find out what your clients want and how to give it to them.

• The 3 key ways to enhance your client delivery.

• How to focus on existing clients and create meaningful relationships.

• What ‘Frame’ is.

• How to create relaxation and trust.

• Upgrading your service from a 5-star service to a 6-star service.

• Why you should imagine that you’re dating your clients.

• How to not sacrifice yourself to deliver your service.

• How to “out-care” the competition.

Timestamps:

• 0:35 - Introduction

• 4:30 - OCA Enrolment

• 11:50 - Client Delivery

• 14:15 - #1: Frame Control

  • 16:00 - Setting Expectations

  • 17:00 – How Amazon Sets Expectations

• 19:00 - #2: Under-Promise & Over-Deliver

  • 21:10 – The Deadliest Mistake

  • 22:45 – “Dating Your Clients”

• 26:10 - #3: Service Does Not Equal Sacrifice

  • 26:55 – Making Clients Feel Safe

  • 28:20 – The Results Relationship

  • 29:50 – Approaching New Relationships

  • 31:30 – Creating Quantum Leaps

• 33:00 – Recap

  • 33:40: Implementation with OCA

  • 35:45: How to enrol in OCA

• 36:35 - Conclusion

Resources: 

• Online Coach Accelerator: https://www.onlinecoachaccelerator.com/join

Podcast Links:

• Apple Podcasts: https://podcasts.apple.com/podcast/payday-with-rayray/id1491112731

• Spotify: https://open.spotify.com/show/2eCsiq2hpxVD6pFIT92zW6

• Instagram: https://www.instagram.com/rachelbell

“Your clients, not only do they want results, but they want to feel safe under your care.”

– Rachel Bell